Archive for the ‘wireless’ Category.

Rogers 6GB data plan extended to September 30th

As per CNet News.com:

Canadian cell phone carrier Rogers Communications is extending its iPhone data plan promotion another month, as it tries to figure out how best to price data plans for smartphone users, CBC reported Thursday.

[...]

A Rogers representative the company told the CBC the offer is being extending through September to allow buyers of the new BlackBerry Bold to take advantage of it. The Bold was introduced only week ago.

What’s interesting is the new data packages scheduled to be offered after this date: a $25/500MB and $30/1GB plan should show up sometime in October. I know at least one friend doesn’t want the $30 hit per month for his BlackBerry, so he sticks with the $15 email-only package. $5 can actually make the world of difference to some price-sensitive customers, especially the student audience being targeted in the coming months. Going down to an admittedly quite reasonable $25 plan might convince more people to pick up these devices. There will also be more plans available: $60/3GB and $80/8GB, along with a low-end $15/2MB offering to fool the really cheap customers into overages. ;)

Additionally, even the lowest tier Rogers voice package ($20) paired with a $25 data plan would push ARPU to the magical $45/month required by business decisions and most data device hardware upgrades.

Of course, our voice plans are still gimped compared to the States, but colour me slightly more impressed.

Rrrrroundup of school, work and hardware upgrades

And here’s the wrapup.

  • Spring 2008 term has officially ended. For the past few days I’ve been trying to relax; as opposed to creating content for the Web, there’s been a lot of Halo 3 and other video games going on.
  • I start again at RIM on September 2nd. Things haven’t changed much from when I was there last, which should make for a smooth transition.
  • Hardware upgraded to a BlackBerry Bold as I’m a consumer whore with company loyalty. The screen is really sharp and the new processor gives a really responsive UI. The iPhone 3G was admittedly an attractive option but had two major buzzkills: no physical keyboard, and gimped push email. I had to trade my weaselled retentions plan in for something a bit more conventional, but I’ve now got a monthly plan encompassing some text messaging capabilities.
  • Warren also purchased me an Invisible Shield for the device. I highly recommend this product. Resale value will be much higher and any new iPods will definitely get one of these.
  • It’s move-in time for our neighbours, which means the landlord feels the need to test out his new bowling ball by dropping it down next door’s flight of stairs repeatedly. (In all reality, he’s probably using a hammer on something, but it sounds suspiciously like my initial description.) I’m hoping that this term, there’ll be some attractive girls in the same complex - but that’s probably a long shot. ;)

Virgin Mobile Canada offers BlackBerry Pearl 8130… with BES!

Just before heading into my marketing exam this evening, I was checking Crackberry and HowardForums for the usual selection of news. What I found was actually an interesting exercise in branding, using the time-honoured technique of showing us an attractive girl in underwear.

Virgin Mobile Canada apparently has launched the BlackBerry Pearl 8130 on their service, which I believe is a first for a Canadian MVNO; generally only the non-virtual carriers in North America have established relationships with RIM for devices and services. In Canada, Virgin is CDMA and runs off the Bell infrastructure - so if you get decent Bell coverage in your area, service will be about the same quality.

The thing that all the fanboys on HoFo seem to be noticing is the attractive female used in the promotional video. I believe one poster later in the thread described the model as ‘hott’, which leads me to believe he drooled on his keyboard during the video and it now duplicates keystrokes.

The primary focus of the thread and the Crackberry article (the hawt girl, in case you haven’t followed) is followed closely by an interestingly decent offer. A three year contract gets you a $0 device and a 8GB microSD card; plans start at $25 for voice and $30 for unlimited email/Web/IM, with explicit support for Windows Live Messenger and Facebook integration. Virgin also doesn’t charge for system access fees or incoming text messages at present, so consider that a $6.95 discount per month.

(There are also several other data packages available, including the traditional $15 unlimited email/BlackBerry Messenger plan. Another interesting plan seems to be the $45 email, web, text messaging, IM, voicemail and call display addon for the people who can’t get enough SMS action.)

What’s even more interesting about this $30 plan? BES access appears to be is enabled. That’s right; the BlackBerry informational page notes that unlimited access to enterprise email is included:

Enterprise email
Our BlackBerry plans give you unlimited access to enterprise email if you:

  • Use the BlackBerry® Enterprise Server in your organization
  • Have a client access license

You get:

  • Secure access to corporate email
  • Corporate data access
  • Wireless email and calendar synchronization
  • Remote address lookup

I’ve written into the Virgin support team to confirm that BES is activated on their standard packages. I’ve also asked if the $15 plan includes BES support as well, and will update this post with my findings the answer is yes, as confirmed by Chris below.

If Since BES support is present, this would makes Virgin’s offering the only unlimited package in Canada with enterprise support. While this news isn’t quite the shakeup of a new wireless entrant, Virgin now would be my top pick for a CDMA provider over Telus or Bell.

Edit: Cleaned up some grammar.
Edit 2: Updated with confirmation of BES inclusion.

Rogers defuses iPhone situation: $30/6GB, 3 year contract

And the launch of the iPhone 3G is on in Canada, with the predictable scenario of shady dealers without the device in stock trying to boost sales commissions. This whole situation reminds me of the Xbox 360 launch, where Best Buy and some other retailers tried to bundle consoles with accessories and extended warranty plans.

In any event, the big news is that Rogers is launching a promotional data plan - $30 per month, 6GB of data including tethering, requiring a three year data contract. The early termination fee is $100. The plan is supposed to be a way to quiet down the people over at Ruined iPhone and stop the persistent rumors that Apple is shafting Rogers for device shipments.

Unfortunately, the promotion is only until August 31st, at which time we can expect to see data pricing return to Rogers’ usual standards. It’s better than no such plan at all, and I’d suggest early adopters get in on this one like they did with Telus’ $15/unlimited plan back last December.

On a positive note, people in the HowardForums thread are reporting that representatives are indeed adding the promotional plan to “gray-market” devices and BlackBerry devices. (”Gray market” apparently means non-Rogers branded, unlocked phones: I vote that we quit using the term because it implies these phones are illegal, when they’re merely .)

I’ll look into this plan when the Bold launches, but in the meantime I have an 8320 that won’t receive service books to fix. Going back to the 8700 seems slightly primitive. ;)

Update: If you’re interested in dealing with a Rogers CSR and they’re not sure what data package you’re referring to, the code for this plan on a BlackBerry is BB6GBIS3.

Update 2: Here’s the official Rogers page for the plan.

RIM enables BIS 2.5: Hotmail/Live push, HTML email on OS 4.5

If you’re lucky enough to have a BlackBerry device running OS 4.5, BlackBerry Internet Service is now enabled for Rogers and should also be ready for most - if not all other North American carriers.

4.5 OSes are officially available for most recent GSM/EDGE devices. I’d recommend staying away from beta releases, as they contain debugging utilities and aren’t as stable as carrier-certified versions.

To find out if your device has an official upgrade available, look at the stickied threads for your device at BlackBerry Forums. These forums include the 81xx, the 83xx and the 88xx.

If you don’t have OS 4.5, you can still add Hotmail, Windows Live and AOL accounts for push email through your carrier’s BIS site.

Here’s how to activate HTML email for devices running OS 4.5:

1. Sign into your carrier’s BIS site:

2. From the site, click Service Books / Send Service Books.

3. When your device receives the service books, go into Messages / BlackBerry menu / Options and choose Email Settings. For each account, change “Enable HTML Email” to Yes.

Contrary to reports: Rogers iPhone base plan $60/400MB data

As per Engadget, there was no way Rogers would ever release unlimited data for the iPhone. The base plan starts at $60 per month, only has 150 minutes (plus unlimited evenings and weekends) and has a 400MB data cap.

Apologies about my previously optimistic post on the subject, but the lesson here is “listen to financial reports and not random dealers posting online.”

The more interesting plan is a $20 addon mentioned, which includes:

Caller ID, Who Called, Caller Ring Trax, 10,000 Sent Text Messages and 6:00 p.m. Early Evening Calling and 2,500 Call Forwarding Minutes.

This will mark the first time Rogers will publicly make a massive text message plan available. Prior to this, all plans were capped at 2500 sent messages unless you weaseled Retentions into the unadvertised “unlimited” package.

Rogers launches new BlackBerry data plans starting at $30/300MB

I’ve been holding off on posting this because too many data rumors are lame, but BlackBerry Cool and CrackBerry have just announced that Rogers is upping their consumer BlackBerry data plans.

The bad news: nothing’s unlimited, and if the iPhone plans leaked yesterday are accurate then BlackBerry users are getting severely shafted. Finally, these plans are for BIS customers only. If you’re on an Enterprise Server, your choices are still $40 for 7MB, $60 for 25MB, and $100 for 1GB.

The plans are available at Rogers’ site and calling data/BlackBerry support (1-800-ROGERS1 and say “BlackBerry” at any possible opportunity, or *611 from your device). Here’s a summary of what you can get:

Plan Price Data Included Other Details
$30 300MB 50 cents per MB over. To compare, this is about half a cent per KB, much lower than the 5 cents/KB on Pay As You Go data.
$50 500MB flex plan On a Flex plan, you’re bumped up to the next tier if you go over your limit. It’s also $0.03/MB for any usage over 5GB. The packages are:
$50/500MB
$65/1GB
$75/2GB
$85/3GB
$100/5GB
$60 1GB $0.50/MB over 1GB
$80 3GB $0.50/MB over 3GB
$100 6GB $0.50/MB over 6GB

All of these new plans (except for the Flex Rate) have overage protection, which means that usage of over 60MB is only counted at $0.03/MB. Business plans that offer data pooling can’t take advantage of this feature either. Here’s how this works in practice:

  • You’re on the 300MB plan ($30 base) and use 500MB in that month because you decided to run BitTorrent off your device.
  • You’re charged for your base plan: $30 for 300MB
  • You’re then charged $0.50 per MB, up to 60MB: another $30 for 360MB
  • You’re then charged $0.03 per MB, for data after 60MB: another $4.20 for 500MB
  • Total data bill is $30+$30+$4.20 = $64.20

The good news: the base 300MB is a significant amount on a BlackBerry device - I’ve never gotten close to this figure myself, and in fact had a hard time topping 60MB/month on my Telus package. The included data can also be used for tethering to a laptop, and people likely to tether are paying more appropriate rates for heavier usage.

Rogers’ site also indicates that these plans are available on monthly agreements, meaning that you shouldn’t have to sign a data contract to take advantage of these new offerings. Of course, if you’re using a hardware upgrade credit or buying a new device directly from Rogers, you may get locked into a data package for three years. My personal preference these days would be to get an unlocked device online and activate it with an existing contract, unless you need UMA support (Rogers Home Calling Zone.)

Since the iPhone plans are still just a rumor, I’m happy with a solid release of much more customer-friendly wireless data packages, and will try to get some of my clients and associates moved to these offerings.

Canadian iPhone data plans: $30/unlimited data (plus voice), perhaps

Engadget Mobile is reporting a HowardForums post that details two potential iPhone plans for Canadian users: on top of a qualifying voice plan, unlimited data will be offered at $30 per month for individual customers and $45 for business clients. There’s also a Facebook group detailing the information.

In contrast to my previous statements on the subject, this seems like a reasonable plan falling in line with what AT&T is offering in the States. It remains to be seen if this rumor is accurate, but the original poster is generally well-informed and a community member in reasonably high standing. One other known employee/dealer has also confirmed the memo. That said - most of the usual dealers and “insider sources” have been silent on this matter.

I’m assuming the qualifying voice plan will be $35 minimum plus system access fee: Rogers has stated they’re expecting $90 per user with a combination of the voice and data plans, and $30 data plus $35 voice plus $6.95 SAF is only about $72. If they assume most people will take value packages, such as the $15 smartphone plan (text messaging/caller ID/voicemail), this figure is slightly closer to what’s expected financially.

While Apple may have given up their revenue-sharing program in favour of carrier subsidized phones, if this memo is accurate then Apple still retains a large amount of control over the available plans. It’s nearly a direct copy of AT&T’s launch memo with a few minor changes. 

The plan is listed as “unlimited data (E-mail/Web)” which people are presently freaking out over for no good reason. This terminology is actually very common in the BlackBerry world, meaning that you get email access as well as having standard Internet access available - which encompasses all on-device TCP/IP data.

Forum users are assuming that GPS/YouTube/other random features will be disabled because they’re not specifically listed in the plan title. If we assume Apple still mains some control over the sales and pricing process, one thing certainly enforced is full access to all applications on the device.

One thing that’s probably accurate is the inability to tether with this plan. It’s not technically possible out of the box, requiring a hacked device. Users on HowardForums that desire tethering capabilities seem to be the most likely to abuse the definition of “unlimited” in wireless carrier terms: when you’re downloading over 5GB per month on your device, there’s a high chance you’re using the plan as an Internet connection replacement.

Is $30 per month unlimited data enough to get you to change carriers and pick up an iPhone? Myself, I’m waiting for the BlackBerry Bold (9000) and its related plans.

Rogers’ call display now includes name display

For $7 per month, it should.

As per this thread on HowardForums and the fact that I got a call from Purolator that displayed the business name. Didn’t think anything of it since nearly 100% of my calls are already listed as contacts in the address book.

Changes are, for once, reflected on Rogers’ site.

It’s interesting that they’d give up this formerly $2 per month cash cow. I’d had this feature for a month as a trial, but I assume the uptake outside of these one-off promotions must have been pretty lame.

Here’s where most people might make an unfounded assumption that this must be for the iPhone 3G, oh my dear sweet Christ. I will do no such thing and instead make an unfounded assumption that it’s because… oh, I don’t know, somebody hacked the Gibson and irrevocably set a bitflag for all GSM towers that can’t be reversed without starting an international thermonuclear war.

The only big thing Rogers is launching July 11th

Something really big is coming July 11th. It's your bill.

His Holiness Steve Jobs announced the iPhone 3G today, and it’s finally official: the sparkling device will be available for Canadians to purchase from Rogers or Fido on July 11th. In this post, I’ll prepare you for the possible scenarios when the Christ Phone becomes available to mere mortals - and then discuss their likeliness.

Note: These are my best guesses from the unofficial information online at HowardForums, the Apple press releases, and general observations about the wireless industry. These points are subject to change before release: if they do, I’ll update the post with details. When I say “Rogers” in this writeup, I mean both Fido and the parent company.

The iPhone 3G will cost $199 in the US, but be ludicrously overpriced in Canada.

A false assumption, but not entirely unreasonable considering how device pricing in Canada has typically worked. Apple has set prices globally for the 8GB model to be at most $199 - not with a minimum advertised price, but with carrier advertising and promotional agreements that have the same effect. Expect to pay $199 CDN for the 8GB model and $299 CDN for the 16GB, keeping in line with Apple’s announcement.

You’ll have to sign a new three year contract (or renew for three years) with Rogers or Fido to get an iPhone 3G.

Correct and accurate. The iPhone 3G will only be sold in Canada under a contract, at Rogers or Fido dealers and not at Apple stores. If you’re a new customer, it won’t be a two year commitment as AT&T demands in the United States or 18 months as per O2 in the UK. Rogers’ three year standard is the only way you’ll get the device - and expect that you’ll have to keep both your voice and data plan during this time.

Existing customers will likely have to pay a $35 (re)activation fee to switch to Steve’s pride and joy, but will end their current contract without an ECF penalty. In other words, if you’re a year and a half into your contract and decide to grab the iPhone, you won’t be stuck for four and a half years - just three. This is probably the only reasonably consumer-friendly element of the device launch. It comes with a benefit for the carrier, though.

After all, while Rogers may lose money initially on letting you out early from your existing subsidized phone - you know, the one that wasn’t brewed in Cupertino - they have two things going for them:

  1. They don’t have to pay Apple for each subscriber anymore - like AT&T did for the first year of the device - so all the monthly fees are going directly to the carrier. Average revenue per user is now up by, say, $10 to $18 per month for anyone on an iPhone plan automatically.
  2. Your bills are going to be higher, since you’ll need a fancy data and SMS package custom-tailored for the device. Don’t expect pricing to be anywhere near the stock Mega Time 25 plan. Average revenue per user on an iPhone voice and data package will have at least doubled, if not tripled or quadrupled from $25 plus System Access Fee. When this happens, it halves or thirds the time it takes for Rogers to recoup their losses on the previous handset.

    Average revenue per user for Canadian carriers in 2007 was $56 - but under 10% of that was on data services. iPhone users will be seen as “above average” (read: suckers and chumps) to both investors and executives; so ARPU will also follow this trend.

Also? It wouldn’t be too out of place to see an increased Early Cancellation Fee for people trying to escape their iPhone contracts. At minimum, expect $400 plus a $100 data ECF for a total of $500. The sky’s the limit for the maximum, but my best guess would be an increase of $200 (specialty product) for a total of $700.

I already have an iPhone and it won’t work on Rogers after July 11th.

Any existing iPhone you may have unlocked and working on Rogers already won’t cease to work, but there’s a high chance you won’t be able to take advantage of any new iPhone-specific data plans. Rogers has lately restricted data packages to specific phones - and not just models, but specific Rogers-branded and sold devices. They accomplish this by checking the IMEI number of the device, and falling back to $0.05/KB standard data rates if you don’t have a phone with an IMEI in a certain whitelist. Good luck getting on that!

(This has recently been a major problem with unlocked BlackBerry devices, and specific data packages. For example, trying to add the $15 “unlimited personal email” package or the $15 Smartphone Value Pack to an unlocked Curve 8320 is now a difficult task. Since the IMEI isn’t in Rogers’ database, the customer service representative doesn’t see what kind of device it is and can’t provision the correct plan. The correct response is to tell them to use the generic 111111111111119 IMEI and then the packages appear.)

If you manage to pick an iPhone 3G up on eBay or outside of the country, and it’s not branded to Rogers - I wish you well when activating, but you’ll run into the same “not our product; not our problem” attitude. You also won’t be able to sell the device to a foreign user easily: Rogers refuses to provide unlock codes to users, so the best solution might be a software exploit that Apple can revoke at any time.

The iPhone won’t be the beginning of truly unlimited data in Canada.

Definitely possible and should be expected. After all, in Irish markets, O2 Ireland caps data usage for the iPhone at 1GB per month. Australian customers get a slightly more lenient 3GB allowance.

In Canada, 1GB of data usage is readily available - for $100 per month on Rogers’ existing BlackBerry plans. With Sprint now capping their mobile broadband Internet at 5GB/month and still advertising it as unlimited, expect that a lot more data in quantity will become available - but not “all you can eat.”

Consider that Apple’s involvement after the phone sale is drastically less than with the first generation device, leaving the carriers significantly more room to do evil things to consumers.

I’ll have to pay a lot of money per month for the iPhone 3G, making the $199 pricetag pretty much a drop in the bucket.

No pricing details have been acknowledged or leaked yet, but we do have the comparisons available for the UK: for 30 pounds ($60.53 CDN as of posting time) per month, the 8GB iPhone will cost about the same as it will in Canada, with 75 minutes/125 text messages and “unlimited” data.

A more prudent analysis would involve O2 Ireland’s pricing schema for the existing device. The “paddy tax”-ing company charges about 35 pounds (~$71 CDN) for 175 minutes, 100 text messages and 1GB of data.

Best guess from my end of the court would be a combined voice and data $90+SAF plan with a 1GB cap.

What’s the bottom line?

Without Apple’s direct intervention, don’t expect too much of a change in Rogers’ status quo, and prepare to pull your pants down for three years if you absolutely must have the shiny trinket.

I’m still waiting to hear how the spectrum auction’s going.