From BerryReview.com:
RIM and Microsoft have tied together to bring tighter integration between Hotmail/Messenger and the BlackBerry. Just look at the promised features in the press release.
This is an awesome announcement – up until now, Bell in Canada and T-Mobile in the States have been the only carriers to offer MSN Messenger to their subscribers. Part of my work at RIM involved instant messaging provisioning and testing the Windows Live Messenger component in preproduction, so it’s awesome to hear that the service will be coming out on a wider scale. I expect it’ll be similar to Facebook’s deployment and this is a huge marketing chip for carriers like Rogers and Telus.
(I know a lot of people on Telus from HowardForums have tried to get the MSN Messenger client working, and you can’t do it without getting a Connection Error 65 – RIM has to enable your SIM or device for it. It’s not just a service book issue.)
Congrats to the teams at RIM and Microsoft on getting a deal worked out – MSN/Windows Live Messenger is definitely one of the most popular services here in Canada.
Additionally, this announcement will take Hotmail/Windows Live Mail from a second-class citizen (you had to pay for Hotmail Plus to access it on your device, ordinarily) to a top-tier mail account with push access. In effect, when using BIS, you’ll get the message on your device as soon as it lands in your inbox, and not from 2-15 minutes afterwards. Other providers with push email on the BlackBerry are Yahoo Mail and Gmail, and some GoDaddy hosted accounts.
With the release of the 9000Bold and this news, things are looking good for the future with BlackBerry devices.
January 16/09: This post has been modified to avoid giving the impression that I’m an appropriate contact for support. Please contact your carrier or BlackBerry technical support for the correct method of reporting issues.
{ 62 } Comments
Finally!
That is, on the MSN/Windows Live Messenger issue.
I’ve attempted to use third party BB apps for messaging, but all have failed to thrill me to the extent that Google Talk and Yahoo Messenger have. I prefer the tighter integration with other native BB apps (phone, address book, etc.), which the third party IM’s just couldn’t provide.
I did have Google Talk successfully using a jabber patchwork of logins to get my MSN buddies into Google Talk, but somehow that loophole was closed somewhere after BB OS 3.8.
I’m currently using Google Talk 2.0 on my 8320 with Jabber integration for MSN, but it’s definitely sketchy at best and I needed to open a new account for MSN. Approving 100+ contacts manually sucks so I just added people that I wanted to have access to me on mobile. Additionally, I ran into huge issues if any Yahoo Messenger contacts had attempted to add my account.
If you’re interested in a solution for GTalk 2.0 on OS 4.2, I used Psi and this guide to get things working, but instead of the ursine.ca transport suggested I used the (msn.)bgmn.net server to get things working.
Whew, glad RIM brought this out just in time the death knell of Hotmail and WLM. Both products are so irrelevant at this point. Social networking has totally invalidated WLM and Hotmail has been a train wreck trying to catch up with Google since Gmail came around. What’s next, ICQ support?
I think I used that guide initially…but somewhere between my 7100r and my 7130g, the jabber porting of MSN contacts just stopped working.
And yes, Adam, you’re totally right. MSN, hotmail, it’s all mostly irrelevant. I don’t think I’ve signed in to MSN Messenger in months. However, if it were on my BB….I’d be logged in all the time.
Many of my friends and associates refuse to use Facebook Chat because of their NSA ties and capability of logging everything for future advertising. (Never mind the fact that Microsoft is perfectly capable of the same, but with Facebook you *know* they’re storing all that data.)
That being said, I wouldn’t underestimate the popularity of MSN with Canadian college students. It’s just how instant messaging seems to be done, at least around here.
For the record, ICQ is apparently popular in Europe…
I wasn’t specifically referring to social networking’s live chat funtions like Facebook Chat invalidating MSN and IM systems – I’m talking about the way people fundamentally communicate with each other.
It’s all about asynchronous communication now. Twitter, text messaging, wall posts, private messages – as sad as it is, it’s the only way people talk 90% of the time now. “On my time” kind of communication where people are constantly bombarded with things and are busier than ever, it’s the only way that makes sense.
Are college students buying Blackberries? Maybe it’s a new thing, but I’m not that old – when I was in school you’d mostly just see the Razr phones and their equivalents.
Ah, I see what you mean. I basically treat email as instant messaging now because it gives a little more leniency for responding.
The Razr is still by far the most popular phone that I’ve seen, but its time has past. Motorola can’t milk that cow forever, and the 3G Razr2 has come in at a price point nobody wants to pay (especially when the original model goes for peanuts on a contract.)
Generally, people are using cheap Samsung or LG phones that they get on a prepaid line or free on contract. Having said that, I’ve seen unlocked iPhones and a ton of BlackBerry Pearl devices, but nobody seems to have an actual data plan: they’re just used for text messaging.
I was able to use msn live until last night now i keep getting error 65 problem receiving data from the server…
any ideas?
Try the following troubleshooting tasks if you’re getting Connection Error 65’s:
Go into Options > Advanced > Service Books and remove all WLM entries (WLM 2.1)
Resend your service books: log into your carrier’s BIS site and select Service Books > Send Service Books
Install the latest WLM client: http://www.blackberry.com/devicesoftware/entry.do?code=wlm
I am having the same problem. MSN is installed in my phone, as well as all the other IM programs, I have OS 4.5 on my Curve, and still won’t work, giving me that “can’t connect to the server” message. I also try to connect to the link that Jake Billo posted to download MSN and it won’t recognize my phone. Any other ideas? I have been losing sleep since I got the phone on Saturday!
Gaby: What provider are you with? You can also try this link – I think I got the code wrong in my first comment.
http://www.blackberry.com/devicesoftware/entry.do?code=wlm20
I run a small business and we have 3 BB Bols which are great. Two of the bolds seem to receive and send hotmail fine but one of them (mine) receives hotmails but will not successfully reply or send emails to anyone in my address book. It works fine if the person is not in my address book (contacts) but if they are it brings up a red cross and doesn’t send the email. I can’t find any solution to this and +range cust serv (uk) say they won’t help untill I pay some money to hotmail. I don’t mind this in principal but don’t understand why it works on the other phones and used to work on mine. Any suggestions would be great. Thanks, Dave.
(This comment has been removed to avoid the impression that I can offer technical support. Please contact RIM or your carrier.)
On my Rogers Bold, I was getting the Messenger connection error 65.
I uninstalled Windows Live Messenger, then went into service books, deleted 3 “Windows Live” service books (not sure where they came from) and then re-installed Messenger 2.1 and all is working great now. Now I see 3 WLM 2.1 service books.
Thanks Jake for the hints.
I recently upgraded my 8830 to OS v4.5, now WLM doesn’t work. I was getting an ‘invalid userid/password error’, which I am sure positive is a bogus error. I deleted all of the WLM service books, re-installed. Now I received a “Connection Error (65)….” the first time, then the 2nd time I am asked to accept T&C, then “Invalid email address or password” … Using T-Mobile(USA). Ideas ? I really need this to work, I depend on WLM for work.
Once you accept the terms and conditions for WLM, your device should be good to go. Sounds like that wasn’t the case. Try deleting the service books again, including any BBIM ones, and then resend them from your carrier’s BIS site.
Spent a hour or so on the phone with Level 2 support @ RIM. There is a known issue (know to RIM), when a password for WLM contains % . This is only an issue with the latest version on OS 4.5. No date on a fix, but it is in the works for a future release.
Interesting.
[This comment has been revised to avoid providing the impression that I speak in an official capacity.]
Just for reference…
http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15893&sliceId=SAL_Public&command=show&forward=nonthreadedKC&kcId=KB15893
[This comment has been modified to avoid providing the impression that I speak in an official capacity.]
Hi Jake,
I’m having the same problem as Dave Wardell and can’t send emails via my free hotmail account to people in my address book. Can you suggest a solution for me as well? Thanks, Ryan.
Hi Ryan,
Dave ended up having to use JavaLoader to wipe his device; it wasn’t anything to do with service books, somehow his address book database had become corrupted and it was causing errors with his contacts. Please visit the BlackBerry section if you’d like instructions.
(This post has been modified to avoid giving the impression that I provide official technical support.)
hi im getting error 65
please someone tell me how to fox it 
its really important pleaseeeeeeee
Silvanna: You’ll need to be more specific – letting us know what carrier you’re with could help. Standard procedure is to delete all WLM service books from Options > Advanced Options > Service Books, then run a “Register Now”: Options > Advanced Options > Host Routing Table > (BB menu) > Register Now.
I continue to have frequent issues with WLM. I can connect periodically, but not usually. I get a variety of errors, mostly 65, but also ‘can’t communicate with server’ or ‘problem reading data from server’, etc. This morning I was able to login, but all of my contacts showed offline and I showed offline to my contacts. I called my carrier (T-Mobile) who infatically state BB no longer supports WLM.
The WLM client does seem to authenticate properly in that if I change the password on the device, I get an authentication error. So I am guessing the problem is after initial authentication.
Hi, can anyone help on the WLM error 65 issue??? I didn’t have any problems logging in till about 3 weeks ago, and it’s been driving me crazy since!
I’m using T-mobile and have a Curve 8320. Already called T-mobile twice and but they can’t find a similar case in their support database, reloaded the service books, upgraded the WLM version, and finally my internal BB tech support people upgraded the OS to v4.5.0.55 today – but it still shows error 65! Sigh… any advice?
Even better, now I have TMobile and Blackberry each insisting this is the fault of each other, and in the balance, I have no reliable WLM for the last 4 weeks.
Hey, I have a Tmobile Curve 8320 and I’ve been having major issues with WLM ever since I upgraded to the 4.5 OS. Sometimes it takes me about 10 trys to actually log in..then when it finally logs me in…I get disconnected by some error. My aim and yahoo im’s work fine..but I barely use them because all my friends are on WLM…This really sux. I’ve tried all the ways with service books etc..and noting seems to work, plus the T-mobile reps are clueless. I spoke with a Technician with RIM 2 days and he told me that WLM techs are trying to correct the bugs. So hopefully..it’ll finally work…This really sux tho!
Thank you all, it is nice to know that I am not going crazy. I also have the Connection Error (65) on my blackberry curve running their new and “improved” firmware. It will connect to MS Live via UMA, but not through T-Mobile’s newtork. Today T-Mobile was going to send me a new phone and sim to correct the problem. This does not seem like a heardware issue; it seems more like a software/network issue. I also tried to delete the service books and reinstalled the software several time – no luck. The way the T-Mobile tech spoke, I was the first person to have this problem. I have to give T-Mobile credit, they are very nice, which helps the fact that they don’t seem to really know the problem. To T-Mobile’s credit the person I spoke with was really nice and located in the US.
I haven’t heard anything specific about T-Mobile; they’re usually pretty good with instant messaging.
In any event, since Connection Error 65 seems to be a problem for a bunch of people, make sure you call in and get your carrier notified of the problem. If they get a ticket opened with BlackBerry Technical Support, please get the case number and post it here for others to reference. My experience is generally from the BIS end of things, but more eyes on a problem means a quicker resolution.
Also, please make sure you’re running WLM v2.1.37 or newer (Options > Advanced Options > Applications).
(This comment has been modified to avoid giving the impression that I’m an appropriate contact for technical support.)
Blackberry case, opened yesterday 11/24/2008: 5879496. TMobile makes it seem like I am the only one having this issues.
(This comment has been modified to avoid giving the impression that this is an official support site.)
Just as an added note. The IM work when used in UMA mode. It does not work while on the TMO network.
My WLM occasionally works on TMO network, never over Wi-Fi
So after trying to sign in for hours, it finally logged me in but it showed I have no one online which is impossible because I have like a hundred contacts. I tried to refresh and nothing happened, so I signed out and tried to get back in and all I get is the connection error 65. This is reaally frustrating. I had a case # with RIM..but just my luck I lost it
lol
I am also a T mobile customer who is getting the error 65 and 66 when trying to connect to wlm. Tmobile and rim had done some troubleshooting with the phone with no luck.
My WLM is still giving problems. Its such a pain. Not to mention how I got my phone wet over the weekend and now my trackball wont select, but my replacement is on the way and hopefully the WLM works from that phone even tho I guess its some network and server problem.
Thank GOD! T-mobile has me thinking I’m crazy I have been having the same error 65 0r 66 since November 7, 2008. Jake I’m sending you my pin right now. anyhelp you could give would be great.
I forgot to mention that i have resent the service books, deleted and reinstalled the WLM, wiped my phone and talked to several reps at T mobile and still no luck.
Does anyone know how to contact MSN? T mobile is insisting that I contact them, but I can’t find any contact information for them.
https://support.msn.com/default.aspx use the link above to contact MSN! i have just sent them an email, please be as detailed as possible, the more people with the same issue the faster it will become a known issue. I told them what carrier i was with, what phone i had and what error i was getting.
It seems to be definitely a T-Mobile problem in their network, DNS caused maybe because i have friends using WLM with another carrier (AT&T) and never have this problem!!! So we have to push to TMOBILE!
Anyone made any progress with T-Mobile ? I spent another 2 hours on the phone with them. They are INFACTIC that this is a RIM issue and that RIM "lost" it's license with MS, they think this is the root of the problem.
and they screw u if u get unlimited internet and lock you out of msn
bell canada anyway
I have sent the message below to WLM.
I’d contact blackberry (tmobile) and they tried to do many things . It didnt work! Lets keep complaining about the conection error to sign in on WLM!!! They have to solve!
message sent:
WLM (MSN) on blackberry phones aren’t work for many people! RIM and (t-mobile) dont know what to do! It seem a problem with WLM. It never sign in. Keeps saying connection error or cannot connect to the server.
5 Months ago it worked smoothly. Pls Take a look for us. Look this forum, http://jakebillo.com/windows-live-messenger-and-bis-hotmail-push-mail-on-blackberry/
Many people complaining for long time. Customers are switching to other instant messages…but anything compares to WLM. PLease help!!!!!!
Hi all,
Please keep on escalating the issue with your carrier or BlackBerry tech support contact. I’d really like to help out, but I personally don’t have any way to check on this. They’re your best bet for getting the problem fixed.
Another frustrated T-Mobile, WLM user here. I bought the BlackBerry 8800 because it’s one of RIM’s phones that can run Messenger, and then installed the latest WLM software from the BlackBerry site. I have not been able to connect with at all, getting either the 65 error or “cannot connect to server.” Spent an hour on the phone with T-Mobile before they transferred me to a Blackberry tech who was unable to help me get it working. I love this phone, I really do, but I’m bummed I can’t I/M with it.
I called T-Mobile tech support last night regarding this issue with my BlackBerry 8900, as I keep getting the same 65 error or “cannot connect to server.” After lots of time, and after being transferred to multiple people, I was told that a bulletin had been put out to T-Mobile tech support to the effect that this is an issue between RIM and WLM, and “they are working on it.” This “bulletin” was issued in early February, so I am doubtful about whether this issue is going to get resolved anytime soon.
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Hi guys,
This is another T-mobile customer with exactly the same problem.
is there any update on this?
Well using my Bold with TMobile and the WLM displays “Service not enabled for this device” A CSR at RIM sent the books and spent about 20 min trying to help and it did not work. A CSR at TMobile told me later that they were not providing WLM service for Flexpay account customers at the moment! Why????
Just like all of you, I have tried everything, still getting error 65 and 66. Spend plenty of time with t-mobile, blackberry and still no luck… I’m over it!
Hector, I’m FlexPay and can’t understand why we won’t get support on WLM. I pay, combined, $60 a month for my voice plan and Blackberry Internet Service – the only difference between me and my contract brethren is that I pay ahead and they pay afterwards. Why can’t I get the same service? Since I can quit anytime and go with another carrier (as my credit is not the reason I’m FP), I would think I’m at least as high a priority than people who are stuck in a contract.
For what it’s worth – I CAN get connected to WLM. But I can only do so early in the morning or after work, which is no good to me. After all at those times, I can always use the trusty desktop. What I want is WLM during daytime, peak hours. So, I think this has something to do with an inability to provide service during those hours.
hello. i have a problem with my windows live messenger. it’s not working since i took the bb. when i want to sign in it says that ” connection error: please ensure device time is correct”
and also i have another problem when i switched off my bb it says that ” the device is scheduled to turn on at march 12 ” what should i do?
anyone can help me plz?
I’ve tried everything and my MSN (live) email account had still be unable to send messages to people in my address book. It had been working fine originally when I got the device a few weeks ago though.
Some searches on the RIM site found the problem! Apparently the problem resulted from the comma “,” in my entries since I changed my display preferences to “LAST, FIRST” versus the default “FIRST LAST”. Changed back that option and I can send emails from my live account again.
Here is the article I referenced: http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB16209&sliceId=2&docTypeID=DT_SUPPORTISSUE_1_1&dialogID=57496256&stateId=wrong Id
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I just read through this and I was having the same ERROR 65 UNABLE TO CONNECT – I followed the instruction for deleting the service books and registering the blackberry! Worked THANKS !!!!!!!!!!!!
é erro de conexão 65 também.
como proceder?
hey theree i have the same problem as haya… could soemone pleasee please help mee…
when i wanna sign in to my windows live messenger it says that ” connection error: please ensure device time is correct”
=(( helpppp! =((
Creepy Hide and Seek
I downloaded the windows live messenger to my blackberry storm but when I try to sign in to it it says the service is not enabled for this handheld. What hould I do? do I have to anable something on my blackbery in order to be able to use the messenger? I already have Internet on it..
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