I’m Jake Billo, a sysadmin, cat wrangler and general technology enthusiast. Here’s who I am and what I do.

Last updated 2019-06-25

Getting in Touch

The best way to contact me is by email: jake at jakebillo dot com. These online presences are also me:

Professional Experience

Presently I work for Arctic Wolf Networks out of the Waterloo, Ontario office as a Lead Member of Technical Staff for cloud infrastructure. My team and I are responsible for SRE – we’ve slightly tweaked the acronym to Service Reliability Engineering, since most work of ours is not site related like you might expect from large Web properties.

SRE and DevOps mean different things to different people, but what I do is pretty close to the industry-accepted definitions of these terms. Most recently my work has focused on infrastructure-as-code in AWS, but I have  also developed a variety of PowerShell modules, written/maintained Chef cookbooks and contributed to large Python-based services.

Before Arctic Wolf Networks, I was with BlackBerry/RIM for over six years in various positions, and resigned in September 2013 to join Arctic Wolf. The most time here was spent as a Systems Engineering Specialist, focusing on software loading/update services. In this role, I operated and maintained small-scale versions of nearly every piece of BlackBerry infrastructure. My previous roles included writing internal tools and providing pre-release support for BlackBerry Internet Service – Email (BIS-E).

Prior to RIM, I worked for IBM as an information developer/technical writer for WebSphere Development Studio Client – a suite of tools for iSeries/System i servers. Before that, I spent some time at Maplesoft in the programs marketing department, and wrote small scripts to ensure email campaign compliance.

EdgeLink Consulting is a side business that I operate with Warren Gray and Dave Lahn. After nearly ten years of home computer repair, we shifted focus to business technology services and now exclusively perform Windows and Linux server administration for select clients.


Most of my recent work isn’t available for public viewing, although I occasionally submit patches to projects like prowler, troposphere and various Chef cookbooks on GitHub when I’m able to.

While not actively maintained, a few years ago I wrote XenonMKV, a Python frontend to several awesome command line tools. It converts H.264 content in MKV containers to function properly on the BlackBerry PlayBook and BB10 devices, Xbox 360, and other devices supporting MP4 files without losing any video quality. I will still break it out occasionally if there is a video file that needs a bit of tweaking. It is open source under the General Public License (GPL).


This website reflects my personal opinions and views, and does not represent or claim to represent views, opinions, positions or strategies of my current employer or any previous employers. At times, this site may offer advice or recommendations for technical support. While I strive for correctness and accuracy, any support recommendations are provided as-is and choosing to follow them is entirely at your own risk. For support in an official capacity, please contact the organization responsible.

All BlackBerry and RIM-related information made available on this site is entirely based on my experiences as a user and mobile phone enthusiast – I don’t provide any information that isn’t already available to the general public.