About

Thanks for visiting. I’m Jake Billo, a sysadmin, cat wrangler and general technology enthusiast. Here’s who I am and what I do.

Getting in Touch

The easiest way to contact me is by email: jake at jakebillo dot com. These online presences are also me:

Current GPG public key:

Previous GPG public keys:

Professional Experience

Presently I work for Arctic Wolf Networks out of the Waterloo, Ontario office. Officially I am a Member of Technical Staff, but share responsibilities with the rest of the R&D team, which include networking, product development and operations. You might say it’s a DevOps type role. We provide a virtual security operations centre (SOC) for medium-sized businesses. Most recently my work has revolved around infrastructure in Amazon Web Services, but I have also developed a variety of PowerShell modules and written/maintained Chef cookbooks.

Before Arctic Wolf Networks, I was with BlackBerry/RIM for over six years in various positions, and resigned in September 2013. My longest time at BlackBerry was spent as an Systems Engineering Specialist,. My main focus was prerelease software loading services. During my time in this role, my team operated and maintained small-scale versions of nearly every piece of BlackBerry infrastructure. My previous roles at BlackBerry included writing tools and providing pre-release support for BlackBerry Internet Service – Email (BIS-E).

Prior to RIM, I worked for IBM as an information developer/technical writer for WebSphere Development Studio Client – a suite of tools for iSeries/System i servers. Before that, I spent some time at Maplesoft in the programs marketing department, and wrote small scripts to ensure email campaign compliance.

EdgeLink Consulting is a side business that I operate with Warren Gray and Dave Lahn. After nearly ten years of home computer repair, we shifted focus to business technology services and now exclusively perform Windows and Linux server administration for select clients.

Projects

I’ve also undertaken several independent and team efforts to develop applications:

  • XenonMKV is a Python frontend to several awesome command line tools. It converts H.264 content in MKV containers to function properly on the BlackBerry PlayBook and BB10 devices, Xbox 360, and other devices supporting MP4 files without losing any video quality. It is open source under the General Public License (GPL).
  • Other active projects are all available through my GitHub profile.

Disclaimer

This website reflects my personal opinions and views, and does not represent or claim to represent views, opinions, positions or strategies of my current employer or any previous employers. At times, this site may offer advice or recommendations for technical support. While I strive for correctness and accuracy, any support recommendations are provided as-is and choosing to follow them is entirely at your own risk. For support in an official capacity, please contact the organization responsible.

All BlackBerry and RIM-related information made available on this site is entirely based on my experiences as a user and mobile phone enthusiast – I don’t provide any information that isn’t already available to the general public.